Last updated: 28 September 2026
Every Avellora piece is checked carefully before it is packed. As our jewellery is a personal-wear item, we do not accept returns or exchanges for change of mind, size or preference.
1. Damaged, defective or wrong item
If your order arrives damaged, defective or different from what you ordered, we will replace it at no extra cost.
- Contact us within 48 hours of delivery.
- Share your order number, clear photos of the item and a complete unboxing video (recorded without cuts, from opening the sealed package).
- The item must be unused and returned with its original packaging and tags.
2. Replacement and refunds
Once we verify your request, we will ship a replacement. If a replacement is not available, we will issue a full refund to your original payment method within 5–7 working days after approval.
3. Not eligible
- Requests made after 48 hours of delivery.
- Requests without an unboxing video.
- Items that are used, worn, altered or damaged due to mishandling.
- Normal wear, tarnishing due to contact with water, perfume or chemicals.
4. Order cancellation
Orders can be cancelled before they are shipped by contacting us. The full amount will be refunded to your original payment method. Orders cannot be cancelled once shipped.
Contact us:
Avellora
Email: ayishunizar2001@gmail.com